Jason Ale has been running a personalised accounting business for over a decade. Over this time he has developed a dream of creating a company that focuses on clients present and future financial needs. In 2015 Jason’s dream became reality with the development of Vanguard Financial Group.

In late 2017 we re-branded to Malosi Financial Group, with a clean fresh new look but the same great service and quality team members.

Malosi Financial Group is a one stop shop for all your financial needs. Our services range from Accounting to Financial Planning and Loan Services. All these businesses are working towards the common goal of ensuring our client’s financial wellbeing.

Why we are in business

OUR VALUES

At Malosi Financial Group we pride ourselves on delivering outstanding service, honesty, integrity and great value. We understand the importance of teamwork in achieving goals.

“Common success is our goal”.

Whether you are using our services for the first time or you’re a longstanding client we are entirely committed to surpassing your expectations.

OUR VISION

We strive to be the number one accountant and financial planner in the Hunter and surrounding areas with a service philosophy differentiated from the competition by quality and efficiency.

OUR BUSINESS

In an environment that is often complex, Malosi Financial Group  will source, structure and deliver the most appropriate finance solution for each individual’s needs.

OUR PRIVACY POLICY

The privacy of your personal information has always been important to us at Malosi Financial Group Pty Ltd . In addition to complying with existing laws that govern confidential information that you provide to us, we are also required to comply with the National Privacy Principles. We will always seek to comply with the National Privacy Principles as well as other applicable laws affecting your personal information.

 

This privacy policy outlines our policy on how we manage your personal information. It also sets out generally what sort of personal information we hold, for what purposes and how we collect, hold, use and disclose that information.

 

 

Collecting your Personal Information

 

Your personal information will be collected and held by Malosi Financial Group Pty Ltd, Malosi and related subsidiaries, who are authorised representatives of Garvan Financial Planning ABN 96 002 071 749. Garvan is the holder of an Australian Financial Services License, License Number 230692

 

To enable your financial adviser, accountant, real estate agent and finance broker to provide you with financial, taxation and other advice you request that is suitable for your investment objectives, financial situation, tax planning, property, finance and particular needs we need to obtain and hold personal information about you. This includes:

 

  • ID information such as your name, address and date of birth;
  • employment details and history;
  • financial details including information about your financial needs and objectives, your current financial circumstances including your assets and liabilities, income, expenditure, insurance cover and superannuation;
  • details of your investment preferences and risk tolerance;
  • family circumstances and social security eligibility; and
  • any other information that we consider necessary.

 

The personal information collected may include sensitive information such as health information and memberships of professional or trade associations.

 

 

How we collect your Personal Information

 

We understand that your personal information needs to be looked after, so unless it is unreasonable or impractical, we will try and collect the personal information directly from you (referred to as ‘solicited information). For this reason it is important that you help us to do this and keep your contact details up-to-date.

 

There are many ways we seek information from you. Generally your personal information will be collected when you meet in person with your Adviser, from forms you fill in, over the telephone or by electronic means such as email or SMS. Sometimes we need to collect information about you from other third parties such as your Accountant.

 

 

About whom do we collect Personal Information?

 

The type of information we may collect and hold includes (but is not limited to) personal information about:

  • a client;
  • a client’s dependents, spouse, partner or other associate;
  • prospective employees, employees and contractors; and
  • other people with whom we come into contact.

 

 

How Your Personal Information is Held

 

Your personal information is generally held in written or electronic client files or a computer database. Your personal information may also be held in a secure archiving facility.

 

We will seek to ensure that we take reasonable steps to ensure that the personal information that we hold is protected from misuse and loss and from unauthorised access, modification and disclosure. Some of the measures that we have adopted are having facilities for the secure storage of personal information, having secure offices and access controls for our computer systems.

 

We are required to keep some of your information for certain periods of time under law, such as the Anti-Money Laundering & Counter-Terrorism Financing Act and Income Tax Assessment Act for example. When we no longer require your information we will take reasonable steps to ensure your personal information is destroyed or de-identified.

 

 

How we Use and Disclose Your Personal Information

 

Your personal information may be disclosed for purposes related to the provision to you of the advice you have requested. The types of service providers that may be provided with your personal information are:

 

  • other financial advisers and organisations involved in providing the financial advice you have requested (which may include ongoing service) such as fund managers who assist us in providing financial advice and paraplanners;
  • insurance providers, superannuation trustees and product issuers in connection with the provision to you of the financial advice you have requested;
  • organisations that assist in operating a financial planning business such as those that provide administrative, financial, accounting, insurance, research, legal, computer or other business services;
  • your representatives or service providers such as your accountant, solicitor, tax agent, stockbroker or bank;
  • organisations involved in a business restructure or a transfer of all or part of the assets of our business or the due diligence procedures prior to any such sale or transfer;
  • government authorities and other organisations when required by law; and
  • organisations that you have consented to your personal information being disclosed to.

 

We will seek to ensure that your personal information is not used or disclosed for any purpose other than:

 

  • the primary purpose for which it was collected or a purpose that is related to the primary purpose for which it was collected or a related secondary purpose;
  • where you have consented to the use or disclosure; or
  • in other circumstances where the National Privacy Principles authorise the use or disclosure such as when it is required by or authorised under law.

 

We may disclose your personal information to third parties who provide services to us, in which case we will seek to ensure that the personal information is held, used or disclosed consistently with the National Privacy Principles.

 

 

Accessing your Personal Information

 

You can gain access to your personal information that we hold. This is subject to exceptions allowed by law such as where providing you with access would have an unreasonable impact upon the privacy of others. If we deny a request for access we will provide you with the reasons for this decision. To request access please contact us (see “Contacting Us and Privacy Issues” below).

 

 

Correcting Your Personal Information

 

We endeavour to take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, complete and up-to-date. If you believe that any of the personal information that we hold is not accurate, complete or up-to-date please contact us (see “Contacting Us and Privacy Issues” below) and provide us with evidence that it is not accurate, complete and up-to-date.

 

If we agree that the personal information requires correcting we will take reasonable steps to do so. If we do not correct your personal information we will provide you with the reasons for not correcting your personal information. If you request that we associate with the information a statement claiming that the information is not accurate, complete and up-to-date we will take reasonable steps to comply with this request.

 

External Dispute Resolution

The Australian Financial Complaints Authority (AFCA) provides fair and independent financial services complaint resolution that is free to consumers. Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.

 

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

 

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

 

*The Australian Financial Complaints Authority or ‘AFCA’ is a new external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. AFCA replaces the three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

Updates to this Policy

 

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment.

 

 

Contacting Us and Privacy Issues

 

You can obtain further information on request about the way in which we manage the personal information that we hold or you can raise any privacy issues with us by contacting us on 02 4943 9082.

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